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2017 Outstanding Customer Service Award

2017 Outstanding Customer Service Award

Judges will be looking for exceptional service standards, enthusiastic and engaging staff who exceed the expectations of their customers.

This award is designed to recognise and celebrate the best practise standards of customer care in the hospitality industry.  The award is open to all entrants who can demonstrate how customer service is at the very heart of their business.

This category will be judged by mystery shopper.  Please note: hotels, restaurants, café/bistros not entered into other categories will be required to provide a complimentary entrants voucher for meals and overnight stay purposes.

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Outstanding Customer Service 2017 Sponsor: Musgrave Marketplace

Musgrave Marketplace has over 10,000 lines at wholesale value, available to all businesses no matter what your size! Their ranges cover all your business needs, from cleaning, breaktime and office, to a large selection of fresh and frozen products great for entertaining.

Home | Musgrave Marketplace

Musgrave is Ireland’s leading retail and food service wholesaler. With cash and carry branches across Ireland, Musgrave are the first for value, first for choice and first for service.



Winners Lee Flannigan and Michaela Clarke (left) of Oysters Restaurant and Winebar, Strabane with Trevor Magill from category sponsor, Musgrave Marketplace.


The finalists are pictured with their certificates. They are (front) Daryl Shields and Helen Scott, the Bull and Ram, Ballynahinch; Shauna Gargan, The Lobster Pot, Strangford; Robert McGregor, The Boston Grill, Lisburn. (back) Jody Waterworth, Peter Gouk and Lewis Waterworth, Pier 36, Donaghadee; David Kennedy, The Lobster Pot and Darren Fanning, The Boston Grill.